In more practical terms, here is what you will need to create a worthwhile customer service chatbot solution: Here are the questions a customer service department should ask themselves when thinking about chatbots and live chat. However, the biggest pain points chatbots solve are pain points that arise after a live chat solution has been up and running for a while. When working in tandem, live chat and chatbots become an unstoppable force.Ĭhatbots are incredible for customer service.Īll the benefits everyone talks about are real, we've seen it first hand. In turn, this gives your live chat agents more time to focus on extremely complex or deeply emotional enquiries. However, we have enough experience in the business and confidence in the technology to tell you this: the best course of action is live chat and chatbots.Ĭhatbots can handle repetitive, FAQ-style enquiries with ease. We too believe chatbots are more cost-effective in the long run, and overall just better than anything out there. Now, I'm not trying to tell our competitors off. Please buy your chatbot here (which is conveniently what we sell).' 'Live chat and chatbots both have great positives but chatbots are more cost-effective in the long run. If you've read other articles on this topic before landing on our website, you've probably read something along the lines of:
Want more? Time to throw a bit of a curveball into this debate. However, live chats rely on human agents, which are costly, work slower, and stick to working hours. Users love them because they don't have to pick up the phone. Live chat is very easy and quick to implement. However, poorly programmed chatbots may slow the actual resolution of issues. Companies love them because they save money. Users love them because they answer questions immediately. If you are too busy to go into the details below, here is a quick and easy comparison between chatbots and live chat.Ĭhatbots are automated and instant. Chatbots vs live chat: the quick comparison
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